Policy

Support

  • Please be advised that the monthly or annual payments you make are solely for hosting, domain registration, business email, and related subscriptions. These payments do not include maintenance or support services
  • We offer 3 months of free support for new customers and 1 week of free support for existing customers after the website is delivered. Please ensure that your website is reviewed within this period. Any requests for changes or redesigns after this period will be subject to additional charges

After the free support period ends

  • We will continue offering support at a flat rate of $38 per hour, with no minimum charges
  • For example, if the support duration is 1 hour, the charge will be $38. If the work requires 3 hours, the total charge will be 3 x $38 = $114 plus tax
  • Please note that we provide support and maintenance services only. We will assist you in managing your website, but we do not offer instructions on how to design or build a website yourself
  • If we determine that you are attempting to upload harmful files to your website, intentionally requesting support multiple times, or using offensive language towards our team, we reserve the right to cancel the project without a refund
  • Once your project is canceled, your domains, website, files, databases, emails, and all associated data will be deleted permanently and cannot be restored

Payment

  • Please ensure that all your payments are made on time. We recommend paying subscription with a card rather than e-Transfer to avoid any delays in processing
  • If the subscription payment is more than 30 days late, all your data, including your website, domain, files, database, and business email, will be permanently deleted
  • All payments for services are non-refundable
  • The deposit is non-refundable if the project is canceled
  • If we are unable to contact you or you do not provide enough essential content, such as the logo, menu, price list, color scheme, images, or other information required for the web design within 3 months, we reserve the right to cancel the project without a refund

Migration

If you choose to discontinue our services, you have the right to migrate your website to another agency; however, you will forfeit the benefits outlined below. We recommend consulting with your new agency before proceeding

  • Your domain name
  • Cloud hosting
  • All files, database, and email
  • Google map
  • Google reviews
  • Apple map
  • On going support
  • Backup
  • Anti-spam, anti-virus software